Our Standard Shipping is UPS Ground and FedEx Ground. Usually received in 3 to 5 business days from ship date. However, in order to allow for product handling, please allow 10 business days from the date of your order. A tracking number will be emailed to you when your order is shipped. Your order status can also be tracked on our website.
A few items are shipped by the U.S.Postal Service, by Priority Mail to reduce shipping costs. If the shipping at checkout fails to show USPS, rest assured your item will be shipped and charged the least expensive way possible. You will receive a tracking number when your order ships. If your order is not received within 10 business days, you should contact us through our CONTACT US page & we will advise the status of your order.
Whenever possible, we will attempt to ship internationally. Please email your address with postal code, along with the product numbers of the items you wish to purchase, to firstname.lastname@example.org and we will provide you shipping cost by return email. Or, you can use our partner Bongo International and they will give you the shipping price.
We are not responsible for delays in shipping due to inclement weather or when the address given us is incorrect or the carrier is not able to locate the address as given.
AND, If our shipping calculator over charges you for shipping, we will refund the over charge as soon as we have the correct shipping charge.
WHITE GLOVE DELIVERIES
Freight and Delivery Companies have a "standard" for delivering goods to customers. These "standards" are set by the companies management. Sadly, more emphasis is put on how fast and how cost efficient these deliveries can be made and less emphasis is placed on customer convenience. Most time, company management dictates the delivery is to be made to the custoner's door, and not inside the door. This is because of the legal ramifications for the company.
If you need additional delivery services, this is referred to as "White Glove Delivery". This includes not only inside the door, but possibly packaging removed, to check for damage then carried away, or, moved to another room in the home. This entails an extra delivery charge, by the freight company. These rates are quoted, by the freight company, and required to be paid at the time of shipping.
If you require special handling, please leave a your requirements in the comment section of your order. We will make every effort to accomodate your needs.
Many times, you can just request the driver set your package inside your front dor and offer a tip for that service. Sometimes you can ask the driver what he would charge to carry it up a flight of stairs or to another room. Most times, they are happy to help.
We want your experience to be pleasant from purchase to delivery. Please let us know any special needs you may have.
OUR RETURN POLICY
In lieu of any other specific return policies, the return policy of the manufacturer will apply. Many return policies are posted on the product page. If you are unsure, please ask for the return policy of the items in which you are interested, prior to placing an order. You can do this HERE. We have made every effort to offer only quality products from highly reputable manufacturers. but we do not control the business practices of the product manufacturers and we cannot set their return policies. However, we must abide by them and so must our customers.
If you are dissatisfied with your purchase, you may be able return it for a refund. Refunds will be 100% of the purchase price minus any restocking and/or shipping costs, charged by the Manufacturer/Distributor. If you need to return an item, you must call us at 361-813-6000 to obtain a Return Merchandise Authorization Number (RMA). Returns without an RMA will incur a minimum 10% restocking fee in addition to any fees indicated below.
If your order qualified for Free Shipping, you may return new, unopened items with original packaging and tags for a full refund minus any restocking fees and our cost of shipping your order. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item). Otherwise, if you want to return an item, you will be responsible for the return shipping costs. Returns must be sent via a reputable shipping company such as UPS, USPS or FedEx and must have a tracking number.
Any products that have been used, display excessive wear, are dirty, have pet hair on them, or other signs of use are not eligible for a refund.
All of our products are shipped directly from the manufacturer. If your product was shipped directly from the manufacturer, we will provide you with the address for returning your product. If you ship these items to us, we will charge you the cost of shipping the item(s) to the manufacturer or we may, at our option, refuse delivery.
If you have a Return Authorization issued by us or the manufacturer, include the Following with your Return:
Refused / Return To Sender - If you refuse an order or send the order back as return to sender, you will be charged both the original shipping fee as well as the cost of return shipping plus a 10% restocking fee.
You should expect to receive your refund within two to three weeks of giving your package to the return shipper. However, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed your return.
Restocking Fees vary by manufacturer. These can be from 10% to 25% of the original retail price.
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