Frequently Asked Questions
** ORDERING, PAYMENT & BILLING
* What Payment Methods Do You Accept
We accept VISA, MASTERCARD,
AMERICANEXPRESS & DISCOVER,
processed through Paypal,
where you can also pay by check.
You do not have to have a Paypal
account to send a payment.
* Do you take phone orders?
We do not take phone orders, in order
to keep our business expenses down
and offer our customers better pricing,
we only accept orders online. If you have
a problem ordering, you can call us and
we will make every effort to help you
complete your order.
** Shipping Times & Tracking
* When will I receive my order?
Most products are shipped UPS Ground,
with insurance, within 3 working days
after payment is cleared. It usually
takes 3 to 5 days to arrive.
Some items may take longer but every
effort is made to state those exceptions
on the product or category pages.
* Will I receive a tracking number after the
item is shipped?
Yes, you will receive an email notice
with the tracking number after the
item is shipped.
* Do you ship to Alaska, Hawaii, Puerto
Rico or Canada?
We can ship to Alaska & Canada & some
items to Puerto Rico. Some items can even
be shipped internationally but additional
shipping charges will apply. Please contact
our partner BONGO INTERNATIONAL for
shipping charges prior to ordering. We do
not ship to APO, FPO or P.O. Box addresses.
* What is your warranty?
Our manufacturers warrant their
products against defects in
manufacturing. Some warranties
are for six months and some are
for one year. Please refer to the
product descriptions for specific
warranty. We offer no product
warranties above the manufacturer's
* Can I return the product if I am not
Yes, if for any reason you are not fully
satisfied, you can return your item
under the following conditions:
* You must notify us by email within
7 days of receiving the item. We will
give you a Return Authorization
number & instructions for the return.
* Item must be returned in new
condition and in the complete
* Item must be properly packaged
and insured with return shipping
fee paid in advance.
* When the item is received, it will
be inspected. If everything is in
resaleable condition, your account
will be credited for the cost less the
original shipping cost.
If an order is refused, after being shipped,
there will be a 15% restocking fee plus
original shipping charges will be withheld.
If an order is cancelled, through no fault
of ours, a 10% Handling Fee will be