** ORDERING, PAYMENT & BILLING 
    
*  What Payment Methods Do You Accept 
       We accept VISA, MASTERCARD, 
       AMERICANEXPRESS & DISCOVER,  
       processed through Paypal,
       where you can also pay by check.
       You do not have to have a Paypal 
       account to send a payment.

 *  Do you take phone orders?
       We do not take phone orders, in order 
       to keep our business expenses down 
       and offer our customers better pricing,
       we only accept orders online.  If you have
       a problem ordering, you can call us and
       we will make every effort to help you
       complete your order.  

**  Shipping Times & Tracking              
      
*   When will I receive my order?
       Most products are shipped UPS Ground, 
       with insurance, within 3 working days 
       after payment is cleared.  It usually
       takes 3 to 5 days to arrive.

       Some items may take longer but every 
       effort is made to state those exceptions
       on the product or category pages.

*   Will I receive a tracking number after the
      item is shipped?
       Yes, you will receive an email notice 
       with the tracking number after the
       item is shipped.

*   Do you ship to Alaska, Hawaii, Puerto
    Rico or Canada?
       We can ship to Alaska & Canada & some
       items to Puerto Rico. Some items can even
       be shipped internationally but additional
       shipping charges will apply.  Please contact
       us at customerservice@kittystoreonline for
       shipping charges prior to ordering.  We do  
       not ship to APO, FPO or P.O. Box addresses.

**  Warranties
   
*   What is your warranty?
       Our manufacturers warrant their
       products against defects in
       manufacturing.  Some warranties 
       are for six months and some are 
       for one year.  Please refer to the
       product descriptions for specific 
       warranty.  We offer no product
       warranties above the manufacturer's
       warranties

*   Can I return the product if I am not 
    satisfied?
       Yes, if for any reason you are not fully 
       satisfied,  you can return your item
       under the following conditions: 
    
       *  You must notify us by email within
          7 days of receiving the item.  We will
          give you a Return Authorization 
          number & instructions for the return.

       *  Item must be returned in new
          condition and in the complete
          original packaging.

       *  Item must be properly packaged
          and insured  with return shipping
          fee paid in advance.

        * When the item is received, it will
          be inspected.   If everything is in
          resaleable condition, your account
          will be credited for the cost less the
          original shipping cost.       

          If an order is refused, after being shipped,
          there will be a 15% restocking fee plus 
          original shipping charges will be withheld.

          If an order is cancelled, through no fault
          of ours, a 10% Handling Fee will be
          withheld.