Our Standard Shipping is UPS Ground.  Usually received in 3 to 5 business days from ship date.  However, in order to allow for product handling, please allow 10 business days from the date of your order.  A tracking number will be emailed to you when your order is shipped.  Your order status can also be tracked on our website.

A few items are shipped by the U.S.Postal Service, by Priority Mail to reduce shipping costs.   If the shipping at checkout fails to show USPS, rest assured your item will be shipped the least expensive way possible.   You will receive a tracking number when your order ships.  If your order is not received within 10 business days, you should contact us through our CONTACT US page & we will advise the status of your order.

Whenever possible, we will attempt to ship internationally.  Please email your address with postal code, along with the item or items you wish to purchase, to customerservice@kittystoreonline.com and we will provide you shipping cost by return email.

We are not responsible for delays in shipping due to inclement weather or when the address given us is incorrect or the carrier is not able to locate the address as given.

Orders cancelled, through no fault of ours, are subject to a 10% handling fee.