OUR RETURN POLICY

In lieu of any other specific return policies, the return policy of the manufacturer will apply.  If you are unsure, please ask for the return policy of the items in which you are interested, prior to placing an order.  You can do this HERE.  We have made every effort to offer only quality products from highly reputable manufacturers. but  we do not control the business practices of the product manufacturers and we cannot set their return policies.  However, we must abide by them and so must our customers.

If you are dissatisfied with your purchase, you may be able return it for a refund. Refunds will be 100% of the purchase price minus any restocking and/or shipping costs, charged by the Manufacturer/Distributor. If you need to return an item, you must call us at 
361-813-6000 to obtain a Return Merchandise Authorization Number (RMA). Returns without an RMA will incur a minimum 10% restocking fee in addition to any fees indicated below.

If your order qualified for Free Shipping, you may return new, unopened items with original packaging and tags for a full refund minus any restocking fees and our cost of shipping your order. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item). Otherwise, if you want to return an item, you will be responsible for the return shipping costs. Returns must be sent via a reputable shipping company such as UPS, USPS or FedEx and must have a tracking number.

Any products that have been used, display excessive wear, are dirty, have pet hair on them, or other signs of use are not eligible for a refund. 

Some of our products are shipped directly from the manufacturer. If your product was shipped directly from the manufacturer, we will provide you with the address for returning your product. If you ship these items to us, we will charge you the cost of shipping the item(s) to the manufacturer or we may, at our option, refuse delivery.

If you have a Return Authorization issued by us or the manufacturer, include the Following with your Return:

• Original invoice or packing slip
• Write your RMA number on the outside of the box
• Send to the address we provided you

Refused / Return To Sender - If you refuse an order or send the order back as return to sender, you will be charged both the original shipping fee as well as the cost of return shipping plus a 10% restocking fee.

You should expect to receive your refund within two to three weeks of giving your package to the return shipper. However, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed your return.

 Restocking Fees

• All Eligible Products (not Named Below) returned in resaleable condition: 
  • 0-60 Days - No Restocking Fee
  • 61-90 Days - 20%
  • 91+ Days - No Refund Available
• Kittywalk Products - 25% Restocking Fee